Shipping policy
Last updated: November 11, 2026
Shipping policy
Where we ship
We ship worldwide. Our main markets are the United States, the United Kingdom, Canada, Australia, New Zealand and Ireland. If your country is not available at checkout, please contact us.
Order processing
Orders are processed after payment is confirmed. Orders are not processed on weekends or public holidays. You will receive a confirmation email with your tracking number once your order has shipped.
Delivery times
Our products are shipped from our partner warehouses. Delivery usually takes 8-13 business days from the date of your order, with possible variations.
Delivery times are estimates and may vary due to carrier delays, customs processing, holidays or other events beyond our control. Deliveries to remote areas may take longer.
Shipping costs
[Shipping is free on all orders.] / [Shipping costs are calculated at checkout.]
Order tracking
Every order includes tracking. You can follow your order using the tracking link in your shipping confirmation email. Tracking may take a few days to show updates after your order ships.
Shipping delays
If we are unable to ship your order within the stated time, we will notify you and offer you the option to cancel your order for a full refund.
Address accuracy
Please make sure your shipping address is complete and correct, including house or apartment number, postal code and any access details. We are not responsible for orders delivered to an incorrect or incomplete address provided at checkout. If a package is returned to us due to an incorrect or incomplete address, we may reship it once you confirm the correct address, and additional shipping fees may apply.
Please contact us as soon as possible if you need to correct your address. Changes can only be made before your order ships.
Lost or stolen packages
If your tracking shows your package as delivered but you cannot find it, please check with neighbors, building management and your local post office, and look for any delivery notice. If you still cannot locate it, contact us within 7 days of the delivery date and we will help you open an investigation with the carrier.
If your package has not arrived and tracking shows no updates for an extended period, please contact us and we will investigate.
Customs duties and import taxes
Customs duties, import taxes and fees charged by the destination country are the responsibility of the customer, unless they were collected at checkout. If you refuse to pay these charges and the package is returned, shipping costs and these charges are not refundable.
Multiple items
If you order more than one item, they may arrive in separate packages and on different days.
Contact
If you have any questions about shipping, please contact us at tailunas.help@gmail.com with your order number.